TERMS & CONDITIONS
The following terms & conditions apply to all transactions with House Pets.
By placing of an order with House Pets you indicate your acceptance of these terms and conditions.
Please read them carefully & print or ask for a copy for future reference
You agree to:
Information held: You agree to provide true, accurate & complete information about yourself & pets at all times. Failure to do this will result in 50% charge of the book service if we need to turn you away on the day. All pets must be fit and healthy on the day of grooming or part done.
We consider the contract of sale to be formed at the point of booking. You have the right to cancel a booked service with 24 hours notice without penalty. Cancellation fees of 50% of your booking will be due if this is not adhered to. After 2 missed appointments we will require full payment upfront, non refundable when booking. Peak time bookings may be restricted. Cancellations are only accepted via text, voicemail or conversation on 07426 111187 a reply will be given by us to confirm your cancellation. We take no responsibility for missing communications.
*If we need to cancel or reschedule an appointment we will contact you as soon as possible on the numbers you provide to do this.
Services supplied by House Pets will be of the highest standards & in the unlikely event of an issue it is requested you contact us immediately (within 24 hours) so we may explain or rectify this. Grooming refunds will not be given after a groom is completed.
House Pets work by appointment prompt collection & delivery is required unless agreed in advance. Boarding fees of £10 per hour or part is chargeable after ½ hour past your collection time or if we cannot contact you.
By placing an order you will automatically be added to our online customer account system & given your log in details. We will only email with important information regarding bookings, payments or things we feel may be of interest to you. We will not share your email or any personal details with any other third party.
Copyrights - All photos, taken or used by us, are the copyright of House Pets. We reserve the right to use these images for advertising purposes via our website, online, Facebook & on our printed media. You are more than welcome to save a copy or share this but negative advertising or amending the image in any way is prohibited. If you would like to remove permission for your animal to be photographed please inform a member of staff and they will update your preference.
Matters beyond our reasonable control – House Pets shall not be held liable for any illness, injury, health condition previously suffered by the animal or in connection to the groom, if it was uncovered or made visible/worse by the grooming process. Reactions to clippers, dog safe commercial shampoo or products although.
Veterinary advice may need to be sought before, during or after the groom. We will endeavour to call you as soon as it is safe to do so to inform you of the situation. We are based in Corby Veterinary Surgery & permission is assumed in critical circumstance to seek their help. All costs attached for non fault issues will be payable by the owner directly to the vet.
Salon Exclusivity or 2nd person required if your pet needs exclusive use of the salon or for a second person to hold or lift an additional premium may be added but will be explained beforehand.
Refusal of Service You must inform us prior to grooming if your dog has ever bitten or displayed aggression to people or other dogs. Failure to disclose this information may result in refusal of further services. Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites & injuries caused by their dogs. We reserve the right to refuse any animal we feel is unfit for grooming either physically or mentally.
Matted Coats & humane de-matting will be undertaken solely at our discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to minimal matting. For severely matted coats where de-matting isn't possible the coat will be shaved off. If it is decided a complete clip is required you will be informed and a extra charge may be applied to cover extra time and sharpening.
Fleas and Parasites We operate a flea free policy in our salon & cannot knowingly book a pet in until correct treatment has been administered & proven affective. If we find fleas while undertaking the groom we will contact you & a £15 charge is payable to cover insecticidal treatment & deep cleaning of the salon after your dog leaves.
Pregnanancy Our policy is not to groom any pregnant animal unless it is advised by a veterinarian. The risk of termination from stress, lifting or the grooming process is deemed by us as not in the animals best interests.
Cat Grooming, Elderly pet & Sedation grooms our aim is to make the animal comfortable and a style cannot be requested. We will assess the animals coat and owners needs beforehand and do what is needed to make them comfortable. The risks attached to grooming under these circumstances are placed entirely on the owner and full consultation about them will be given prior to the groom commencing.
Version 1.0 Date 01/01/17