TERMS & CONDITIONS

The following Terms & Conditions apply to all transactions with House Pets and placing an order with us indicates your acceptance and understanding of these.

All dogs are required to stay on a regular schedule, We will recommended the duration between grooms to you dependant on your dogs breed, coat type and home grooming/brushing routine.

Regardless of Breed or coat we require all our customers to pre book with a maximum of 12 weeks between grooms in order for us to keep your account with house Pets active.

YOUR INFORMATION:

We need to hold your details to maintain our records. You can request we remove your information if you no longer require our services. We do not hold card or bank details. We ask that you periodically review and update your personal details with us.

PHOTOS:

We assume permission to photograph your pet. This is done to document styling & advertising. If you wish to remove this permission inform a member of staff who will update your preferences. Copyrights - All photos, taken are the copyright of House Pets.

SALON ETIQUETTE - Please;

• Make sure your dog(s) are securely restrained on lead at all times before entering & after leaving our salon.
• Ensure your dog has been given the opportunity to go to the toilet before you bring them.
• Do not feed your pet directly prior to your grooming appointment.
• Do not pet other customers dogs whilst at the parlour as we cannot take responsibility for their behaviour.
• Do not take your own photos/videos in our salon or of our staff without permission.
• Try to encourage your dog to happily attend their appointment; positive encouragement will help them cope better while visiting us. Favourite treats, toys etc welcome. 
• Spot-on flea treatments are best applied after grooming. This will reduce the exposure of the medication to the grooming staff & ensure the most effective dose for your pet.

COAT CONDITION:

We believe in the philosophy of “Humanity before Vanity” meaning we will not spend excessive amounts of time brushing out mats if there is a kinder alternative. The safety & comfort of your pet is our priority. For coats, where de-matting isn't possible the coat will be shaved off. If it is decided a complete clip off is required you will be informed.

The Animal Welfare Act 2006 states that no animal should be exposed to pain or discomfort, and grooming will be undertaken solely at our discretion in compliance with this. Owners are required to uphold a grooming routine at home to maintain your pets coat and we take no responsibility for your pets coat matting between grooms.

ELDERLY PET & SEDATION GROOMS:

Our aim is to make the animal comfortable and a style cannot be requested. We will assess the animals coat and owners needs beforehand and do what is necessary to make them comfortable. The risks attached to grooming under these circumstances are placed entirely on the owner.

PRICES:

Our prices are individually based on time required, complexity of style, pets behaviour & coat condition. As well as remaining within a recommended grooming schedule.

REFUSAL OF SERVICE:

You must inform us prior to grooming if your dog has ever bitten or displayed aggressive tendencies towards grooming, people or other dogs. Your attention is drawn to the Dangerous Dogs Act 1991, which holds owners liable for any injuries caused by their pets. House Pets reserves the right to refuse any animal we feel is unfit for grooming either physically or mentally or if it presents a risk of injury to itself, other animals, our staff or members of the public.

PUPPY INTRODUCTIONS:

We require all dogs under a year old to be fully vaccinated prior to their first groom.

PAYMENTS:

We accept cash, card & online bank payment for grooming. Payment is required on or before your appointment unless previously agreed.

CANCELLATIONS:

You have the right to cancel an appointment with 24 hours notice without a fee. Our cancellation/no show fees are for 50% of the booking. We take no responsibility for missing communications. We will confirm all received cancellations.

COMPLAINTS:

House Pets will always aspire to uphold the highest standard of service. In the unlikely event of an issue please contact us immediately (within 24 hours) to discuss it straight away.

MATTERS BEYOND OUR RESONABLE CONTROL:

House Pets shall not be held liable for any illness, injury or underlying health condition(s) which become visible or agitated by the grooming process. Although extremely rare some pets may suffer a reaction to clippers, pet safe shampoo or products, this risk is not foreseeable and as such, the owner agrees to treat and pay for any treatment needed after the event.

VETERINARY ADVICE:

We may need to seek veterinary advice before, during or after a groom. We will call you at the first possible opportunity to inform you of any situation. We are based within Corby Veterinary Surgery & permission is assumed in critical circumstance to seek their help. The owner is responsible to pay for any treatment necessitated by the actions of the dog, existing or new health conditions.

FLEAS & PARASITES:

We operate a flea free policy in our salon and will not knowingly book a pet in until correct treatment has been administered & proven affective. It is your responsibility to ensure your pet is presented to us free of fleas/parasites. If during the course of the groom we find fleas or flea dirt on your pet we will contact you and an additional charge is payable to cover the extra time and additional products needed for deep cleaning of the salon.

PREGNANT PETS:

House Pets policy is not to groom any pregnant pets.

CODE OF ETHICS:

House Pets promises to:

• Treat all animals entrusted in our care humanely and place their welfare above all else.
• Exhibit compassion and integrity when dealing with pets, ensuring their safety and health.
• Report any injury to an animal in our care to the owner immediately.
• Exhibit a professional attitude and demeanour at all times.
• Work toward the highest standards in pet styling, stay current with industry trends and continue to improve our capabilities as a professional pet groomer through higher education.
• Be honest, fair, and responsible in all business transactions and abide by all laws affecting our business and profession.
• Encourage responsible pet ownership and promote the importance of professional pet care